%20(2).png){kind=small}
Shipping & Return Policy
To return or exchange an item ordered via runyaro.com, follow these steps:
01
1. Ensure that the item is in its original condition, with tags attached to the product and packaging, and that it is within 7 days from the delivery date. The returned item(s) must be accompanied by the original receipt.
03
​
You will be responsible for the cost of returning the product. Obtain proof of posting and delivery by using a registered carrier of your choice. Runyaro is not responsible for items that are lost, damaged, misdirected or delivered late.
05
.
Contact Runyaro by email for any further information or consult their General Terms and Conditions of Sale and Use.
​
Runyaro's customer service is available from Monday to Friday from 9:00 a.m. to 6:00 p.m. ET, Thursday, from
9:00 a.m. to 7:00 p.m. ET, Saturday from 10:00 a.m. to 6:00 p.m. ET. Depending on the circumstances after hours contact may occur.
Products may also be returned for a store credit at the shipping address given upon request within 7 calendar days from the date of delivery.
07
08
​​​
​
Could you deliver to a PO box?
Unfortunately, Runyaro.com does not deliver to PO box addresses. This is primarily due to security reasons, as packages delivered to PO boxes may not be as secure as those delivered to physical addresses. Therefore, it is recommended that you provide a physical delivery address when placing your order.
02
Contact Runyaro by email at runyaro@runyaro.com to request a return or exchange.
04
If you want to exchange the item for another product, make sure to include the details of the product you want to exchange it for in your email.
​
06
If you are on a business trip. Can we deliver to your hotel?
It's important to note that if you are on a business trip, you should first confirm with the hotel if they accept deliveries on
behalf of guests. If they do, you can provide the name and address of your hotel, as well as the dates you will be staying there, in the "comments" area when placing your order on Runyaro.com. This will allow the Customer Service team to arrange for delivery within the specified time frame. If there are any issues with the delivery, they will notify you in advance.
Delivery Process
01
Check
Check your email for a shipping confirmation from Runyaro, which should contain your tracking number.
​
Click on the tracking number link provided in the email to go to the carrier's website and track your package
03
Please Contact ASAP
If you encounter any issues with the delivery of your order, contact Runyaro customer service for assistance.​
​
In the event of any defects or concerns, please email us at runyaro@runyaro.com within 48 hours of receiving your order. Your happiness is our priority and we will work promptly to resolve any issues and get you a new replacement.
02
Please Email
If you did not receive a shipping confirmation email or cannot find your tracking number, contact Runyaro by email at runyaro@runyaro.com to request the information.
​
Provide your order number and any other relevant details to help Runyaro locate your package and provide you with an update on its delivery status.
04
7 Days
You have 7 calendar days to return an item from the date you received it. Item(s) can be returned for store credit or exchange only. Unless there is fault by Runyaro.
​
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. The complete cost of the label and the cost of return shipping will be deducted from your store credit.
To be eligible for a return, your item must be unused, tags still attached, and in the same condition that you received it.
Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item.
Eligibility
04
.
​​
​
​
How long will delivery take?
Regarding delivery timeframes for Runyaro, the information on their website is as follows: For standard ground shipping, delivery time is estimated to be between 3 to 7 business days from the date of your order. This timeframe may vary depending on your location and any unforeseen circumstances.
Overnight delivery is available for orders placed before 2 p.m. Central Time, and delivery will be made the following business day. This option is not available for addresses in Hawaii and Alaska.
Delivery Time
04